Refund Policy


Bedding of proper quality of all types and names in all cases is not subject to exchange and / or return, since this operation is not provided for by the norms of the current legislation. Bed linen is an intimate and sanitary product.

If you received an item of improper quality (which is defective and can not ensure the performance of its functional qualities), you are entitled to return or exchange goods. If the goods are part of the kit, you can return either the entire kit or only a sub-quality part (and get back the money, in proportion to the cost of this part).

In order to be eligible for a refund, your product must not be used and in the same condition as you received it. It must also be in the original packaging.
We provide customers with the opportunity to check the product for defects within 14 days.

If a marriage is discovered by you after 14 days, we reserve the right at your own expense to request an expert opinion that the marriage occurred before the transfer of the goods to the consumer or for reasons that arose after that moment.

If, as a result of the examination, it is established that the defects of the goods have arisen due to circumstances for which the seller is not responsible, the Buyer will be obliged to reimburse the costs of the examination, as well as the costs associated with the storage and transportation of the goods. The conclusion of the examination can be challenged in court.

Return of goods for which the warranty period is established is possible during the warranty period.

Please do not send your products back to the manufacturer.

Dear Clients!
If you have a problem with the product, first perform the following steps:
• contact us in any way convenient for you - section Contacts
• write to us, indicate "return of goods" in the subject line and formulate the problem that has arisen, our consultant will help you resolve it.

Please do not send your purchase back to the manufacturer.

SECTION 3 - REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

SECTION 5 - SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

SECTION 6 - EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: Bayserke KZ 040704, ST Energetic, 6 avenue, house 275.

To return your product, you should mail your product to: Bayserke KZ 040704, ST Energetic, 6 avenue, house 275.

Attention: Please do not return your product to the address specified on the parcel, this is not the return address. Otherwise, this will affect the entire process of returning goods and cash.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.